The success we’ve generated during our first 10 years in business and the excellent reputation we’ve built along the way is based on a number of factors – our extremely loyal and committed team, our commercial acumen and our claims capability which has been tested many times and has never failed.

But above all it’s because of our clear and unwavering commitment to always putting our clients first. Quite simply, we always do what we say we will. And we do it well.

At ARMA Insurance Brokers we are fast, flexible, responsive and solutions focused. We work closely with our customers to deliver the right package on time and on budget. And this simple yet effective strategy results in an extremely high percentage of repeat business and an impressive number of referrals from our delighted clients.

To complement our own brand of individualised attention and ‘top-shelf’ service we also have the strength and resources of the Steadfast Group behind us. Our alignment with the Steadfast Group gives us a strategic partner that delivers multiple options for our clients and stronger purchasing power than we would have as a stand-alone broker.

This dynamic relationship enables our business to remain locally owned and operated while reaping the benefits of being aligned with a group that can access to the world’s insurance markets and cutting-edge insurance technology. It allows us direct access to policies and intellectual property held and managed by all the key insurance underwriters, associations and networks across the world including Lloyds of London, the National Insurance Brokers Association of Australia and the Australian and New Zealand Institute of Insurance & Finance.

In essence it means we can arrange insurance for almost anything you can imagine. And when it comes to claims, we will always fight for you and we fight hard. We act early and we act assertively. We exhaust every available avenue until we get a result.

Our core reason for being in business is very simple – first and foremost we want the best result for you.

That means securing the most appropriate policy at a competitive price with a credible insurer, achieving the best possible outcome for you.

To do this, we develop an in-depth understanding of your particular circumstances and requirements, structure the correct cover and manage all aspects of your risk. Most importantly of all, in the unfortunate event that you need to make a claim, we are there for you when you need us most. In fact this is when we’ll work hardest for you, managing the situation in a time of crisis and achieving the best possible outcome for you.

Because of our expertise, capabilities and relationships, we’ve achieved successful results worth hundreds of thousands of dollars for clients that would very likely have been declined if they had arranged their own insurance or remained with their existing insurer who had inaccurately or under insured them.

Our objective is to always have your best interest at the heart with every decision we make. We’re committed to providing you with complete assurance, not just insurance!

When you work with ARMA, you’ll be engaging a trusted team with almost 100 years combined insurance experience. We harness our specialist skills, passion for customer care and enthusiasm for our industry to deliver the very best outcome for you.

We are very proud of the extremely high level of repeat business and customer referrals we generate – it’s a true reflection of the level of client satisfaction.

We are also proud of the support we give our local community through our work with several local charities, sporting clubs and worthy causes by way of donations and sponsorship.

Our business model is founded on the principles of outstanding client service, strong leadership, deep technical knowledge and the integration of specialised resources.

But overriding all of these is honesty and integrity and this remains at the forefront of every decision we make.

This focus on being authentic and genuine in all business dealings is also positively reflected in a number of other ways across our business:

The principals of the business are actively involved in the business – Amanda and Steven Morris both work in the business on a day-to-day basis so you have access to years of industry knowledge and experience and their deep understanding of the unique risk challenges faced by SME’s and corporate businesses. It also means that the owners of the business are consistently involved in every aspect of business operations and play a hands-on role in guiding the team and encouraging them to constantly strive for the best outcomes.

We always endeavour to develop long-term relationships with our clients – this is important because it means that we truly understand your needs and can therefore add maximum value by providing the very best advice, cover and service. We aim to be more than just a supplier of insurance – we want to be a trusted business partner and advisor to our clients whether they have a single policy or a raft of policies across multiple entities.

We manage every step of the process – we have the best insurance minds in the lower Hunter to manage all your insurance and risk protection requirements from the very first engagement through to making a claim. While we don’t deal directly with life insurance and related policies, we have a long standing partnership with an extremely well regarded local financial advisor who does. We really are a ‘one stop shop’ when it comes to insurance and this is very important to us.

In today’s fast paced world, having accurate insurance cover is critical and it’s important for every aspect of your life – home, work and play.

A professional insurance broker ensures you have the appropriate insurance cover at the most competitive price. They offer competent, objective advice and ultimately ensure you receive comprehensive  coverage that delivers the risk protection and peace of mind you deserve.

A broker simplifies the insurance process. If you engage a broker you don’t have to worry about complex industry jargon or policy comparisons. You can spend more time on what you are best at, running your business, looking after your family and enjoying life!

So don’t chance it with a call centre or a web-based comparison service – not only is it time consuming and impersonal but arranging the correct coverage can be a complete lottery.  Can you be sure that the insurance you’ve purchased will work if you have a claim? What about the “fine print” or policy exclusions – do you really understand them? And who will be there working for you if things go wrong? It would be a miracle if you actually get to speak to the same person more than once.

You wouldn’t build a house with a builder who only communicates on-line or over the phone so why would you ensure your home, contents, car, business or other valuable investment with someone equally impersonal and allusive.